Services

Support Coordination

Collaborative and purposeful support coordination delivered to self and plan-managed NDIS participants. 
​
We use a trauma-informed care approach to help you understand your NDIS plan, connect with providers and services, budget your supports and explore creative ways to get the most out of your funding. 

Support coordination builds on skills, links you with services in your local community and creates the foundations to meet goals and outcomes through:

• Connection: Assisting you to develop the knowledge of supports and connections in the community
• Understanding Plan: Working together to understand your NDIS plan funding and its purpose. This includes understanding what you want from services and how they can best suit your needs
• Establish Supports: Identify and consider the different options available and create a plan that will best meet your goals
• Crisis: Assistance to navigate any points of crisis and to develop capacity and resilience for participants and their family
• Coach: Explore challenges that may arise. Includes preparing for plan reviews and reporting on outcomes. 

Recovery Coaching

Provide support to people with psychosocial disability, their families and support network to create and and implement a recovery plan designed to:

• Take control of daily life, including skill development to better manage challenges 
• Build capacity, including strength and resilience 
• Negotiate the NDIS, including collaboration with services, community networks and other service providers.
• Assist with relapse prevention, discharge planning and crisis planning

Recovery coaching includes clarifying goals and identifying actions, reviewing progress, reflection feedback and exploring options. It is important to have trust and respect between a person and their coach, and we believe this is achieved through clear communication as well as patience and understanding.  

Recovery-oriented care is the basis of the Australian Mental Health Standards and is based on the following principles

1. Uniqueness of the individual
2. Choice and control
3. Attitudes and rights
4. Dignity and respect
5. Communication and collaboration
6. Evaluating recovery 

​

Person-Centred Mentoring

Guide and mentor new and experienced support workers in how to:

Provide Person-Centred Active Support

Use a Trauma Informed Care approach

Develop and implement person-centred plans, active-support plans, positive behaviour support plans and progress reports

Mentoring is developed on an as-needed basis and can include resources, regular guidance and peer mentoring/coaching either face-to-face or remotely 

Single or multiple sessions available, tailored to individual circumstances

Perfect for families or participants employing their own support workers 
 ​